Frequently Asked Questions

    General

  • What is e-invoicing?
    • An e-invoice is a digital version of a transaction between a supplier and a buyer, formatted in a structured, machine-readable format, such as XML or JSON, rather than in formats such as PDF, JPG, or others.
  • Is e-invoicing mandatory in Malaysia?
    • Yes, e-invoicing is mandatory for all taxpayers engaged in commercial activities in Malaysia. The implementation will follow a phased timeline, beginning on 1st August 2024.
  • Is e-invoicing limited to transactions within Malaysia?
    • No, the issuance of e-Invoice applies to both domestic and cross-border transactions.
  • What is ManageTradeX e-invoicing?
    • ManageTradeX e-invoicing is a digital solution that simplifies the electronic invoicing process, enabling businesses to send and receive invoices more efficiently, minimize errors, and comply with regulatory requirements.
  • Invoice Processing

  • Is it possible to generate a draft invoice copy in ManageTradeX for buyers to review before submitting it to LHDN?
    • Yes, a draft copy can be printed in preview mode for review before submitting the invoice to LHDN.
  • Can ManageTradeX e-invoicing handle multiple currencies?
    • Yes, ManageTradeX e-invoicing supports multi-currency functionality, enabling businesses to create and manage invoices in various currencies.
  • Is the self-billing function available in ManageTradeX?
    • Yes, ManageTradeX supports self-billing functionality, allowing buyers to issue invoices on behalf of the supplier as proof of expenses. This feature is particularly useful when a normal e-invoice is not received, and it can also be applied to credit notes, debit note or refund notes when necessary. Please note that the issuance of self-billed e-invoices is only permitted for circumstances specified in the LHDN e-invoice guidelines.
  • Can I cancel an invoice submitted to IRBM?
    • Yes, you can cancel the e-invoice within 72 hours from validation time. Changes made after 72 hours from time of validation require the issuer to issue a new e-invoice (i.e. debit note, credit note, refund note e-invoice) to adjust the original e-invoice issued.
  • Integration & Compatibility

  • Can ManageTradeX e-invoicing integrate with my existing accounting software?
    • Yes, we can. We support integration with a variety of ERP and accounting systems through our middleware service. This service acts as a bridge between your system and the MyInvois System, enabling seamless data transfer and e-invoicing processing. With minimal modifications required, you can stay compliant with evolving IRBM requirements while ensuring a smooth workflow.
  • Does ManageTradeX support PEPPOL e-invoicing?
    • Absolutely, we are a PEPPOL Access Point Provider and a registered PEPPOL Service Provider (PSP), ensuring full compatibility and support for PEPPOL e-invoices, along with seamless integration with LHDN for compliance.
  • What types of documents can be exchanged using your system and the PEPPOL network?
    • Currently, our system supports the sending and receiving of two types of documents via PEPPOL. We handle invoices and credit notes seamlessly to facilitate electronic transactions. We are continually evaluating additional document types for future integration with PEPPOL to enhance our service offerings.
  • Compliance & Regulatory Updates

  • Does ManageTradeX accommodate regulatory updates?
    • Yes. We continually monitor changes in LHDN e-invoicing regulations and update the system to ensure compliance, so you can stay current without disruption.
  • Support

  • Who do I contact for technical support?
    • Our support team is ready to assist you with any technical issues or inquiries. Feel free to email us at support@managetradex.com for support.

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